Delivering Happiness from Zappos.com
Category: Customer Relationship Management | Author: Dave Clements | Posted: August 09, 2011
It’s always a treat for me to go ‘outside’ 
the home building industry we live in to find fresh, relevant and useful messages about marketing, sales, and service that create a better customer experience and relationship.
Delivering Happiness, a book by Tony Hsieh the CEO of Zappos.com, exceeded all my expectations as he delves deeply (and humorously) into building an enduring business and brand with extraordinary real life insight into creating a company culture that just about all of us aspire to achieve. What a great book – a very worthwhile read!
